Capture every request with the context staff need, then track it to resolution with SLA timers and a full audit trail.
Every request enters one workflow with category, priority and asset tags, so nothing slips through the cracks.
Managers, supervisors, technicians and guards each get role-based access, while SLA timers and dashboards keep response times honest.
Suggested photo: facilities help desk / technician with tablet
Core capabilities that make Ticketing System work for your buildings.
Category, priority and asset tags capture every request with the context staff need.
Assign, reassign and track status across the full ticket lifecycle.
Per-category SLAs with breach alerts; open vs overdue views by assignee.
Internal notes with full audit log, before/after attachments and role-based access.
Book a personalized demo and we'll show you how this fits your buildings alongside the wider Infravyn.ai platform.
Talk to our team: sales@infravyn.ai · www.infravyn.ai